[Update] Facebook, WhatsApp and Instagram was Down For 6 Hours! Suffered Worldwide Outage

The world’s most popular social media network Facebook went down at about 8:44 IST. It wasn’t just Facebook though. WhatsApp, Facebook Messenger and Instagram also went down.

Some Facebook users report seeing an error message saying “Sorry, something went wrong. We’re working on it and we’ll get it fixed as soon as we can.” Instagram and WhatsApp users say they’re getting a “5xx Server Error.”

While Facebook has yet to report on what actually went wrong.

Facebook stock fell as much as 4% after a whistleblower former Facebook product manager Frances Haugen exposed internal documents online and told “60 Minutes” that The company’s management team consistently giving Toxic, hateful content more reach than it should. “There were conflicts of interest between what was good for the public and what was good for Facebook. And Facebook, over and over again, chose to optimize for its own interests, like making more money,” Haugen said.

Documents leaked by Haugen shows that Facebook only addressed only 5% of hateful content on it’s platforms.

But Facebook disputed the allegations, saying in response to the whistleblower, “to suggest we encourage bad content and do nothing is just not true.”

“Every day our teams have to balance protecting the ability of billions of people to express themselves openly with the need to keep our platform a safe and positive place. We continue to make significant improvements to tackle the spread of misinformation and harmful content,” Facebook added.

[UPDATE]

The problem relates to something called BGP routing, and it took down every part of Facebook’s services.

According to Wired, “Facebook’s outage appears to be caused by DNS; however that’s a just symptom of the problem,” says Troy Mursch, chief research officer of cyberthreat intelligence company Bad Packets. The fundamental issue, Mursch says—and other experts agree—is that Facebook has withdrawn the so-called Border Gateway Protocol route that contains the IP addresses of its DNS nameservers. If DNS is the internet’s phone book, BGP is its navigation system; it decides what route data takes as it travels the information superhighway.

DNS tweet

Which also means that more than just Facebook’s external services are affected. You can’t use “Login with Facebook” on third-party sites. And since the company’s own internal networks can’t reach the outside internet, its employees reportedly can’t get much done today either. Instagram CEO Adam Mosseri even tweeted that “it does feel like a snow day.”

 

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